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Now That’s Progressive – Delivering An Exceptional Customer Experience


It’s kind of a given in the multifamily industry: to win and retain residents, you have to be the best. But as new builds come online, and the competitive slope grows all the steeper, providing great customer service doesn’t quite cut it. It’s not enough to meet expectations – you have to exceed them. And when exceeding expectations becomes the norm, we’re all left wondering: What more can I do to serve the customers of my community/company?

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