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5 WAYS TO SHOW MAINTENANCE SOME LOVE

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Let’s be honest – Your service team routinely goes above and beyond their regular duties. They take care of anything and everything that is put in front of them. Grounds, service requests, make readies, resident relations and a number of other tasks. Even though you know how important they are, you may not always show it. The office is busy, maintenance is busy and there is just not enough time to show your appreciation. To truly appreciate your service team, just imagine where your property would be without them. I would like to share with you 5 ways that you can show maintenance some love! Consider taking advantage of these ideas, or brainstorming some more of your own, to use during National Maintenance Appreciation Month in October.

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Maintenance Minute – Plan It, Turn It, and Rent It!

Maintenance Minute

The make-ready process is usually pretty straight forward. But, if it is so easy to figure out, why do some of our apartments sit not ready and unrented for so long? More often than not, it is because our make-ready plan is either flawed, or the flow of work gets disrupted. A lot of time can be saved by having a strong and consistent approach to make-ready planning. One way to get a head start on that make-ready is by conducting a pre-move out inspection of the apartment. By walking the apartment with a member of the service team you can get an even bigger jump on it. A comprehensive inspection can set the stage for a more efficient make ready process. Here is how you can maximize the information that you will get from the inspection:

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Maintain(ance) to Retain

At Rent & Retain, we focus often on the sales sides of things, but when it comes to retaining our residents, it’s not just the office team that has a huge impact. According to Satisfacts Research, maintenance factors heavily in to whether or not a resident chooses to renew their lease at the end of the term. Here are three ways to use that knowledge to your benefit:

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Maintenance Minute

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A responsive, professional service team is your best ally in the fight to keep your residents right where they are! Once a new resident signs their new lease a large part of how they continue to feel about their new home is in the hands of the service team. From the home’s excellent move in condition, to keeping the property and amenities clean and functional, to regular service requests, and even the occasional after-hours emergency – each one of these situations is an opportunity to keep your residents close or give them an excuse to give their notice.

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