Ideas to Implement Here you'll find the Table of Contents for our current issue of Rent & Retain Magazine, as well as recent back issues. If just one idea in Rent & Retain Magazine helps you lease an apartment or retain a resident, then the cost of the subscription is paid for!   Table of Contents: Back Issues Fall 2000 Management In A Minute Great Web sites for hotel discounts, airport information, price comparison search engines, and Web sites for trainers. Improve Your Selling Skills Workshop This skills workshop helps you improve your closing ratio, overcome the "It's too expensive" objection, increase your occupancy FAST, improve selling techniques throughout your company, and even how to establish a winning rapport with prospects. Practice the skills learned here and you'll lease more apartments next month! Leasing Increase your referrals, a new trick to attract residents, improve your "real" job skills, our "sell, don't tell" sales technique and Danna Lynde's list of books for your leasing library. Marketing: Improve Your Marketing Skills Workshop This skills workshop helps you improve where and how you market to your target audience. There are also tips to help you get your sales letters read. Improve Your Resident Retention Skills Workshop Goals: To recover lost customers, increase customer loyalty, exceed resident expectations, and to improve resident relations. Customer Service Learn how two major airlines impressed their passengers, start a walking club, and a small touch that helps one manager's retention. Improve Your Customer Service Skills Workshop Goals: Satisfy residents after mishaps, determine how you are perceived by your customers, and how to handle angry residents. Fall Leasing & Marketing CALENDARS Staff Retention Do your employees feel OWNERSHIP and how to make your workplace FLEXIBLE. Also: Business etiquette tips. Training The top ten training needs, common time wasters, tips from techs, and incentives to get attendees back from breaks! Resident Retention Chat Here are the highlights from Gracehill.com's resident retention chat room with Doug Miller. Just For Kids Resources Order Rent & Retain Current Issue | Back Issues | Articles | Back to Top Back Issue: Fall 2000 Issue Back Issues: Summer 2001 Issue Spring 2001 Issue Winter 2000 Issue Summer 2000 Issue Spring 2000 Issue Click Here for details on ordering back issues!