Staff Retention
Standard Business Etiquette For:
Sales Presentations
- Stand when meeting and greeting
- Person of higher rank extends hand first
- Look them in the eye
- Give them a firm handshake
- Hold the handshake for 3 seconds.
Letters
Don't use "Dear Sir." Start with "To Whom It May Concern" instead.
Most Common Rude Behaviors
- Putting people on hold - without asking first
- Putting people on hold for too long (after 10 seconds they start to get mad)
- Transferring people on the phone without saying, "Will you please hold while
I transfer you to ___."
- Not updating your voice mail message ("Today is Wednesday" when it's really
Monday).
- Typing on the phone while talking to prospects (I'm not joking, this just
happened to me!).
- Not appreciating your staff!
The Most Admired & Respected Behaviors -- People Who Are:
- Knowledgeable and Get Results
- Insightful Listeners
- Treat Everyone The Same
- Approachable and Accessible
- Learn people's names
(To remember someone's name, rhyming or repeating it three times in your head
helps!)
- Honest.
Etiquette At A Dinner Function
- Wait until people on either side of you are served before eating
- FORK goes on the LEFT (Remember, both have four letters)
- Eat to the LEFT, Drink to the right
- Put your napkin in your lap only after the drink has been served
- After dinner leave your napkin on your chair not the table.
- Rolls? Offer to person on left, pass to the right
- Pass the salt with the pepper
- Your hands are not eating utensils
- Don't drink if you're the object of the toast
- Don't drink too much!
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