May & June 2009
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May June juicy info!

Happy June! Good luck during this primo leasing season! Let us know how we can help.
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Table of Contents

Here is how you can RENT and RETAIN this spring! Our Table of Contents will help you map your way to success.
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Sales Tip

YOU MAKE THE DIFFERENCE IN SALES
Encountering lots of sales problems?

Blaming your lack of results on anything other than yourself doesn’t change anything. All blame can do is keep you stuck in the same spot. You can’t get better or look at the situation from a new vantage point if you spend your energy blaming someone else/the product/the economy, etc.
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Sales Tip - Can't have too many!

“You can close more business in two months by becoming interested in other people than you can in two years by trying to get people interested in you.”

Dale Carnegie
Author of How To Win Friends And Influence People
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Newsletter Tips

EASY RESIDENT RETENTION
Your goal here is to adapt, modify or change around these ideas to suit your community, budget and residents. These ideas over the next few pages will help you increase your resident retention. Implementing just a few of these ideas will help you increase your profit potential and make your residents
happier. That means we all win!
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MANAGERS WITH POOR PHONE PRESENCE

Q. Hey, I have a question. I need training for a few Managers with... not so much bad phone technique
as bad phone presence. Mumbling and not properly articulating is a problem... especially for some Managers with English as a second language. What do you suggest?
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