Service Team & Renewals

10 ways your service team can affect renewals without turning a wrench

1. Ask your service team to consistently speak to residents every time they see them.

2. Teach your service team the names of every resident and to call him or her by name every time they see them.

3. Teach your service team to love your resident�s pets.

4. Always be kind to the kids on your property.

5. Occasionally stop what you're doing and toss the football to the kids or shoot a basket or two.

6. Ask your service team not to smoke while talking to your residents.

7. Remind your service team to always leave completed paper work in the apartment after each completed service request.

8. Smile and wave to residents while you are streaking across the property on your service cart.

9. Always remember to lock the door on your way out of the apartment.

10. It is easier to help carry in groceries and packages than it is to carry out furniture.

About The Author:
Bill Nye, Ph.D., has enjoyed a distinguished career, which combines property maintenance and management, military leadership, academia and professional development. A trainer and coach in the areas of maintenance development, team building, leadership, leasing and marketing, Bill has served the apartment profession since the mid 1990's.

During the past three years Bill has become a leader in the apartment industry. He has appeared as a speaker at the National Apartment Association Conference, Multi-Housing World Conference, countless state conferences and as an instructor for NALP, CAM, CAPS, and CAMT all across America. His articles on apartment maintenance and management are published in more than 100 magazines and he serves as a resource for other publications such as P.A.M., one of the industries best read publications.

Bill Nye, Ph.D. can be reached at: Capital Consulting & Seminars by calling (919) 846-8480 and by email at, billnye@mindspring.com.

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