Table of Contents

4-5 Curb Appeal
Update your color scheme and signage. Find out if you are turning prospects off before they even walk through your door, and get new ideas on pulling people in.

6 Ten Ways Your Service Team Can Affect Renewals Without Turning a Wrench
Teach your service team valuable techniques that will keep residents happy.

7 Resident Services
Use this letter to solicit discounts for your residents from local businesses.

8-10 Top Ten Tips For Resident Retention
Learn tips and tricks for upping your retention and avoiding problems.

11 Off The Wall Ways To Wow Your Customers
A quick list to improve customer service and make a great impression.

12-13 How To Get The Most Out Of An Educational Session
Industry expert Cynthiann King takes you step-by-step to get the most out of your training.

14 May Calender

15 June Calender

16 The �Arrival Survival� Guide
Ten ways to improve that crucial first impression.

17 Lucky Thirteen Tricks for Better Time Management

18-20 Top Ten Tips for Success
Deb Bronson helps you up your office savvy and deal with problems in the workplace.

21 Ten Ways to Make Training Stick

22-23 Seven Areas to Excel in Your Career

24 Five Ways to Improve Your Training Sessions

25 Make Training More Interesting

26 Top Ten Ways to Motivate Your Staff

28 Order Form

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