The argument has always been that corporate office people don’t understand what it’s like to work onsite. We can get gruff and less patient. We can be snippy with you about some random paperwork, not having any idea that a resident had just been in your office for 10 minutes screaming about their faucet. Some say that because of that deficiency, we expect too much. Leasing calls often go unanswered but it’s hard for “The Corporate” folks to understand that you had to help that resident in 405 get into their apartment, and the one, you know the one, from 609, she called relentlessly about her garbage disposal. The important work stacks up, time gets away from everyone, and you don’t get more budget money to help.